Customer Support
Our team of engineers is prepared to service and advice you in technical matters.
Online Support
You are facing a technical problem or require assistance via telephone? We are prepared to put our expertise and know-how at your disposal.
Please be advised that our plants typically are equipped with and allow secure remote maintenance for efficient localisation and clearance of potential operational disturbances.
Maintenance Contracts
Professional and preventive servicing ensures the availability of your equipment and systems sustainably. Our understanding of maintenance exceeds regular calibration/servicing of single equipment components:
- Ensuring constant and reproducible plant results
- Keeping a sustainably good “wear-reserve” of operated plants
- Specific component application experience (e.g. regarding invisible wear)
- Tailored strategies for preventive maintenance
- Achievable cost/maintenance synergies
Wear and Spare Part Service
Prompt and competent wear and spare part service ensures minimum downtimes. In-house detail engineering and procurement as well as decade-long cooperation with a competent pool of selected Swiss/European key-manufacturers enables original wear and spare part supply in the long term.
We also offer and organize repair service, e.g. for specific plant key-components.